How can I access 1jour1vin.com private sales?
1jour1vin.com private sales are open to members only. To become a member, you need to be sponsored by a member, or you can fill the form to register.
Do I have to order when I become a member?
No, registration is free with no obligation to purchase. By registering on 1jour1vin.com, you will receive a personal invitation for each sale but of course you don't have to order!
How does it work?
For each sale, we offer you a selection of the best wines with an « ex-cellar » price at limited quantities. Sales last 3-4 days and of course it is on the first come, first served basis!
How will I know a new sale has begun?
1jour1vin.com sends an invitation to all members who have ticked the box « I would like to receive invitations to exclusive sales » [My account > My contact details]
When do you ship the wines, what are the delivery costs and timeframe ?
We invite you to visit the delivery page to check the countries we deliver to and the shipping details.
How do you select wines?
We propose a limited number of sales per year, about 100. This requires a thorough selection based on wine quality and its price. We are looking for gems, wines that are out of the ordinary.
Throughout the sales, you will discover the best French but also European vineyards. Wines of character, cared for with passionate dedication, in the best wine-making traditions.
Whether you are an occasional consumer, or a wine connoisseur, 1jour1vin.com is for all wine lovers looking for new discoveries, knowledge and great deals.
Can I return an order I am not satisfied with?
Yes, 1jour1vin.com offers a « money back » guarantee.
If a wine is not acceptable to you, you can return it to us in its original packaging within 15 days of reception. Return shipping fees are at your own expenses. The amount of the goods you have returned will be reimbursed to you within a week after receipt of the parcel. If you taste a corked or faulty wine, please contact our customer service.
For any return enquiries, please contact our customer service to obtain a return number.
What should I do if my package is damaged?
When you receive your order, if the package appears damaged, you need to notify it on the delivery note. If you notice some obvious breakages, or a leak, we advise you refuse the box and ask the delivery company for a return to sender.
In that case, we kindly ask you to contact our customer service as soon as possible so we can send you another parcel or reimburse you.
Is my personal data kept confidential?
Yes, the information you are giving us when you register on 1jour1vin.com are secured and kept strictly confidential.
This data is necessary to process your order and in general, to manage our customer relationship.
In compliance with the French law (art.34 de la loi Informatiques et Libertés of 6th January 1978), you can access, modify and delete your data. For any request, please simply write to us at firstname.lastname@example.org, mentioning your first and last name, and your address.
Is the online payment secured?
Yes, we use up-to-date, secure technology to make sure your personal credit card information is safe.
1jour1vin.com has never access to the banking data you fill online. The information is encrypted and never stored intact.
How can I obtain vouchers?
You simply need to refer your friend(s) by clicking on « Refer a Friend ».
When your friends place their first order, you will receive a 15€ purchase voucher to use on your next order. Vouchers are valid 6 months after your friend's first order and can be spent throughout the website.
How can I stop receiving sales invitations?
You need to untick « I would like to receive invitations to exclusive sales » [My account > My contact details] or by clicking on the unsubscribe link at the bottom of the newsletters.
How can I obtain more information?
Our customer service will be happy to answer any questions you may have. Please click here to ask your question to the relevant service, or phone us on +33 (0) 9 70 40 50 03.
Benefit from the best prices on your favourite wines. Feel free to compare. If you find the same wine at a cheaper price elsewhere, we will refund the difference! See conditions
Place your order safely thanks to our banking partner.
Services are delivered by professionals and your wine is delivered on time. We deliver more than 500.000 bottles every year. More information
We are at your disposal to answer all your queries. You can contact our customer service by email by clicking here.